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Frequently Asked Questions

Have a question about our services or the Tongariro Alpine Crossing?

See below for a list of frequently asked questions. Want to know more simply give us a call or email.

  • How much water do I need?
    A minimum of 1.5 - 2 litres per person! You must take your own supply of water, the weather can change quite considerably so the more water you carry the better. (There is NO drinking from out of the stream)
  • How long will it take to walk the Tongariro Alpine Crossing?
    This can depend on your walking ability. The trek can take anywhere between 6 - 8 hours.
  • What do I need to take?
    Temperatures can get into the 20s (Celsius) or minuses (below 0). The weather can be warm and sunny with light wind - but it can also be cold, wet and windy with poor visibility. That is why it is important to be appropriately clothed and equipped for any change in the weather. You can always turn back. As you are trekking in alpine conditions and uneven terrain, it is recommended to take: Adequate Footwear -to support your ankles Warm Clothing including Jacket - the weather can change rapidly without warning Food - enough supplies to get you through the day + emergency food supply Water - at least 1.5 - 2 litres per person & Sunscreen Check out the Department of Conservation website for more in-depth details.
  • Are there Toilets located on the walk?
    Yes! You will need to take your own supply of toilet paper Toilets are located at the following points: Start of the trek - Mangatepopo Carpark Soda Springs - (approx. 45 minutes - 1 hour into the trek) Ketetahi Shelter - (approx. 3.5 hours from Soda Springs) 20 minutes from Ketetahi Shelter - (towards the end of the walk) and of course The very end! Ketetahi Carpark
  • Do I need to be extremely fit?
    Not extremely fit.... however, you do require a high level of fitness due to the terrain you will encounter. The fitter you are the better experience you'll have.
  • Are there Rubbish Bin's located on the track?
    NO there are not. What you pack in you must pack out! It is a National Park and you are to leave footprints only
  • Can I walk the Tongariro Alpine Crossing during Winter?
    Yes, although while you can complete the walk all year round, outside of the season (May to October) the track is no longer classed as an easy tramping track due to additional risk factors. These can include snow storms, limited daylight hours and the risk of an avalanche. If you are planning on walking the Tongariro Alpine Crossing it is highly recommended that you are guided or a very experienced tramper who is well equipped
  • How can I check the Weather Forecast, will you advise if it is unsafe to walk?"
    It's important to research and plan, prepare and equip yourself well so you have the right gear and skills required for this trip. Always check the latest information about facilities you plan to use, and local track and weather conditions. If travelling with someone stay together and look after each other. National Park Shuttles will only operate weather permitting for your safety. A good indication is to check the MetService weather forecast.
  • What happens if I get lost or injured?
    Call 111 in an emergency - if not possible then seek help from people passing by to contact the emergency service and notify your transport provider.
  • What happens if I am late and miss my shuttle?
    When in phone coverage call or txt message, we can then plan accordingly. Dont panic - we will NEVER leave you behind! We ask that you complete a safety sheet on pickup to ensure we hold your details in an emergency.
  • Is there Cell phone coverage on the track?
    There is limited cell phone coverage however coverage is available from the South Crater to Ketetahi Shelter.
  • Are track bookings essential within the Tongariro National Park?
    After booking your shuttle. Bookings are recommended for all visitors using any part of the Tongariro Alpine Crossing track. There is no cost to book. Go to the Department of Conservation website.
  • What times do you operate?
    We offer a Daily service with the following times recommended as a guideline: Drop Off Times: 5:45am, 7:00am, 8:15am & 9:30am Pick Up Times: 2:00pm, 3:00pm, 4:00pm & 5:30pm Drop off and Pick up times are suited to our clients with arrangments made on the day.
  • Do you provide transport to other destinations?
    We sure do! Give us a call or email to plan your transport options.
  • How can I book a shuttle?
    Simple - Click Here!
  • How can I contact you?
    Call, Txt, Email or Online - While out walking the Tongariro Alpine Crossing in cell phone coverage you can call or txt. We are always on standby while our clients are out walking.
  • Where can I view or leave a comment?
    We would love for you to leave a comment - head over to TripAdvisor
  • Im looking for accommodation, do you have any suggestions?"
    National Park Shuttles work closley with the following providers: Manowhenua Lodge The Crossing Backpackers Adventure Lodge and Motel All Year Round Play Base & Mountain Chalet Mt Ruapehu National Park, Whakapapa and Surrounding Districts have some great accommodation and eating out options, check out the National Park Village website!
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